Expectations Are Rising. Can Your Customer Experience Keep Up?

In today’s connected world, managing customers and creating new, positive experiences is a challenge for organisations of all shapes and sizes. Successful companies understand that an initial sale is only the beginning of the customer relationship.Like all of us, I am a consumer. Working at a ...

What is SAML and how does it work?

SAML SAML stands for Security Assertion Markup Language. It is an XML-based open-standard for transferring identity data between two parties: an identity provider (IdP) and a service provider (SP). Identity Provider — Performs authentication and passes the user's identity and authorization lev...

How to use 1:1 Meetings to Propel Your Career

How to use 1:1 Meetings to Propel Your CareerRahul Pandey was a Tech Lead at Facebook and he’s the founder of Taro, a community for software engineers to share career advice.He posted a fantastic video on tips for doing 1:1s effectively. Summary You should be having regular 1:1 meetings with ...

You are firing people too late

Two years ago, I fired an employee for the first time. It took me 6 months to make that decision, with many pushes by my manager. Today I’m going to discuss: How to know if you should fire someone Why is it so hard for managers? My personal struggles with it The price everyone pays for your i...

A/B testing

What is A/B testing?A/B testing (also known as bucket testing or split-run testing) is a user experience research methodology. A/B tests consist of a randomized experiment with two variants, A and B. It includes application of statistical hypothesis testing or "two-sample hypothesis testing" a...